Shipping Estimate
USA
- USA
- CAN
- USA
- CAN
Ships within 48 hours · Estimated delivery Jul 12 - Jul 17
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Description
Ubiquiti UCG-MAX UniFi Cloud Gateway Max Compact 2.5 GBE Cloud Gateway RouterCompact 2. 5G Cloud Gateway with 30+ UniFi device 300+ client support, 1. 5 Gbps IPS routing, and selectable NVR storage. Dimensions 141. 8 x 127. 6 x 30 mm (5. 6 x 5 x 1. 2") UniFi Application Suite Network Yes Protect Yes Access Yes Talk Yes Connect Yes Managed UniFi Devices 30+ Managed Cameras (15) HD (8) 2K (5) 4K Simultaneous Users Connected 300+ Default WAN Ports (1) 2. 5 GbE RJ45 Default LAN Ports (4) 2. 5 GbE RJ45 IDS IPS Throughput 2. 3 Gbps
Compact 2.5G Cloud Gateway with 30+ UniFi device / 300+ client support, 1.5 Gbps IPS routing, and selectable NVR storage.Dimensions
141.8 x 127.6 x 30 mm
(5.6 x 5 x 1.2")
UniFi Application Suite
Network
Yes
Protect
Yes
Access
Yes
Talk
Yes
Connect
Yes
Managed UniFi Devices
30+
Managed Cameras
(15) HD
(8) 2K
(5) 4K
Simultaneous Users Connected
300+
Default WAN Ports
(1) 2.5 GbE RJ45
Default LAN Ports
(4) 2.5 GbE RJ45
IDS/IPS Throughput
2.3 Gbps
Form Factor
Compact desktop
Stateful Firewall
Yes
Application-Aware Layer 7 Firewall
Yes
DPI and Traffic Identification
Yes
Zone-Based Firewall Advanced Filtering (Regions, Domains, Apps)
Yes
Content Filtering
Yes
Intrusion Prevention (IPS/IDS)
Yes
Ad Blocking
Yes
IDS/IPS Signatures
55,000+ with CyberSecure
License-Free SD-WAN
Yes
Site to Site VPN
Site Magic
Yes
IPsec
Yes
OpenVPN
Yes
VPN Server
Identity Endpoint One-Click VPN
Yes
Teleport Zero-Configuration VPN
Yes
WireGuard
Yes
OpenVPN
Yes
L2TP
Yes
VPN Client
OpenVPN
Yes
WireGuard
Yes
Multi-WAN Load Balancing
Yes
Dynamic Routing - OSPF
Yes
Advanced QoS
Yes
Multicast DNS (mDNS)
Yes
Advanced NAT (SNAT / DNAT / Masquerade / NAT Pooling / 1-to-1 NAT)
Yes
Integrated RADIUS Server
Yes
RADIUS over TLS (RadSec)
Yes
Additional Internet Failover with UniFi LTE Backup
Yes
Internet Quality and Outage Reporting
Yes
MAC Address Table Size
2000
Policy-based WAN and VPN Routing
Yes
Customizable DHCP Server
Yes
IPv6 ISP Support
Yes
IGMP Proxy
Yes
NVR Storage
Optional
Max. Power Consumption
USB type C (5V DC/5A)
Power Supply
USB type C (5V DC/5A) (Adapter included)
Supported Voltage Range
100—240V AC
System Memory
3 GB
Weight
Without SSD: 460 g (1 lb)
With SSD: 519 g (1.1 lb)
Enclosure Material
Polycarbonate
LCM Display
0.96" status display
Management
Ethernet
Bluetooth
LEDs
Ethernet
Certifications
CE, FCC, IC
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.4 ★★★★★
Based on 1197 reviews
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Product Reviews
★★★★★ 1
Don't waste your money - these people will not help you
On March 9th 2024, I purchased a MCombo Lift Chair costing $785. On the same day, through the same Amazon account (my PERSONAL account since I also have a business account), I purchased an Asurion Complete Protect policy at the cost of $16.99 per month plus taxes. About one month ago, a problem arose with the chair that required me to make a claim using the "Complete Protect" policy that I had purchased for that very item. The claim was initiated on January 1st, 2025 - On January 3rd, I received an email asking me for photographs showing the damage for which I was making a claim. I sent those photographs via email to the address provided on January 6th. On January 27th, having not received ANY response from Asurion, I contacted them via phone and was told that my purchase had been made with a business account, that it was being used for business purposes, and was therefore not covered. I assured the Asurion Representative that it was most certainly not a business use, and that the chair that I was claiming for had been purchased because I had extensive shoulder surgery done that made it impossible to get in and out of bed. After speaking (unsuccessfully) with the Asurion Rep, I then contacted Amazon Customer Service. I spoke with an Amazon Customer Service Representative on the phone who confirmed that I had in fact used my personal account to purchase the chair and the Asurion Complete Protect policy. That representative went on to send a message to Asurion on my behalf confirming that the purchase was for personal use and not business use. Asurion responded, asking me to call them with the order number for the Asurion purchase. The number I gave was the exact same order number on my order history, however, the Asurion Rep could not find it. I was finally able to discover that the order number in Asurion's system was entirely different and isn't even in the same format as an Amazon order number.
Upon the Asurion representative finding my plan, she informed me that the chair was listed as being purchased for business use (despite Amazon confirming that it was NOT) but that I should give them "a couple of business days" to resolve the issue. Five business days later, still no response and so I called them again (Yesterday - February 1st 2025)... Lo and behold, I got the same crap yet again... the purchase was listed as business use and was therefore being denied, but she promised to remove the business use commentary and put the claim through again.
Today, February 2nd, I called Amazon yet again to escalate and had to call THREE times because the first two calls resulted in me finally being connected to an Asurion representative (two different reps) and each time, the Asurion representative hung up the phone as soon as my name was mentioned.
It has become clear to me that the Asurion "Complete Protect" policy is a SCAM - they will NOT take care of your issue, regardless of how long you've been paying. I have been paying every month since March 9th last year - so they've received over $170 from me thus far, with zero other claims, and if I am able to cancel right now, I will only receive $16.99 back. All I want, is the chair that I purchased the policy for coverage of, to be repaired or replaced. Asurion are NOT helping, and are actively avoiding contact.
At this point, I am considering legal action against Asurion for fraud - perhaps even a Class Action. I'll wait and see if my issue gets resolved within the next 10 days or so.
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Reviewed in the United States on February 2, 2025
★★★★★ 5
Asurion is AWESOME!
Ok, so let me start with the fact that you should NOT waste your time calling Amazon's customer service if you think you have a claim under Asurion's monthly protection plan. CALL ASURION!
I wasted almost an hour with Amazon representatives that have absolutely no training in how the Asurion plan works, or even any idea if my item was covered. In fact, they told me the mechanized chair I purchased under the plan wasn't covered!
Finally, my call got escalated to a manager who was just as clueless about my coverage, but had the best idea ever... call Asurion!
The smartest thing I did that morning was hang up with Amazon, and reach out to Asurion as I should have done in the first place.
Dealing with Asurion's customer service, after my Amazon call, was like being elevated to VIP status! 😄
Asurion's rep nicely took all my info, including the chair's purchase date and order number. Then they asked that I upload a couple of pictures of the product, along with a written description of the malfunction I had mentioned over the phone.
This is where it gets really good. They told me they'd review the claim to determine if they'd send a repair
specialist or reimburse me the cost of the item. In less than 48 hours, they determined that a payout was in order, and sent me an email that included an Amazon gift card for the total cost of the item minus the taxes I had paid, which I loaded directly into my Amazon wallet. Apparently, Asurion does not include the purchase taxes in their coverage.
But, I can live with that.
All in all, Asurion's claims division get a double thumbs up 👍🏽👍🏽, and the company gets big ups from me for not only standing behind their protection plan, but doing so expeditiously!
Special note: If you buy a lot of stuff from Amazon, and have Asurion's monthly protection plan, scroll the item listing before pulling the trigger on your purchase... you need to see the green streamer that indicates your product is protected by the plan. If you don't see that, check to see if there are alternative products that might be covered. There are very few electronic or high ticket items that aren't covered, but looking for that green banner in the item description that says it's covered is key to foregoing any future headaches.
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Reviewed in the United States on April 26, 2026
★★★★★ 5
If they can't fix it they will replace it.
This protection plan that i pay monthly for paid for itself ten fold. My 3D printer just quit working and after the manufacturer warrenty had ran out at that. I submitted my claim they emailed me a shipping label in which I shipped out my printer that same day. Two days later they received my printer determined it couldc not be fixed and sent me a Amazon gift card for the full price of my printer. Today I will be receiving my new 3d printer thanks to Complete Protect. I highly recommend anyone and everyone to purchase this policy. This warrenty is like having a home warrenty like Homeshield but for your electronics and probably other stuff that i just have not read to see what else. This insurance will save me so much money over the corse of this year and every year after that. Thank you Complete Protect.
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Reviewed in the United States on May 22, 2026
★★★★★ 5
"Outstanding support and a seamless process!"
Great experience with Asurion insurance through Amazon. I wasn't sure how to register my items for the monthly plan, but the customer support team in the chat was incredibly efficient and guided me through the entire paperwork process smoothly. Furthermore, the service I received at the repair shop (Break Fix) was excellent. The whole process was seamless, and I received my digital gift card without any issues, which I’ve already applied to my Amazon account. I am very grateful for their professionalism and how easy they made everything. Highly recommended!"
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Reviewed in the United States on June 10, 2026
★★★★★ 5
Received giftcard money to replace my plan-protected malfunctioning motherboard
I've been subscribing to the Asurion protection plan for a while. Recently, an Asus Prime PC motherboard I had bought a few months ago on Amazon stopped working well. I ended up considering filing a claim with Asurion to see if they would either fix/replace it or issue the purchase price money, so I could buy the failed electronics replacement component again for my custom-built PC. I went to the protection plan's website and started the claim filing process but couldn't find the category my failed component would be under in order to select it from the drop-down list. I ended up messaging the live customer service. The chat messaging was somewhat slow, the agent told me they were experiencing some communication delays throughout their systems. Ultimately, the agent was very kind and understanding, and completed the claim filing process for me on her side by asking me to provide the necessary info such as the item's product name, date of purchase, price before taxes, etc. I received a printable UPS shipping label in the email, printed it, and returned the item in the mail. Approximately 2 days later, I received an Amazon giftcard code in the email with the dollar amount equal to the item's price before the sales tax. Then I redeemed the giftcard code on the Amazon page and proceeded to apply the giftcard money to my next purchase of a replacement Asus prime motherboard, and it all worked out successfully. Therefore, I had no issues with the protection plan service and recommend it to others.
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Reviewed in the United States on May 24, 2026