Extreme Networks Extremeworks Managed Services Monitoringplus Extended Service 1 Year Monitorpls Nbd Ahr 48040

ExtremeWorks Managed Services MonitoringPLUS – Extended Service is enterprise-grade care for your Extreme Networks infrastructure, designed to keep your network operating at peak performance with predictable costs. This 1-year extended service delivers continuous remote monitoring, expert technical support, ongoing Operational Software updates and upgrades, and advanced parts replacement for Covered Products. With the included Managed Services Gateway, you gain real-time visibility into network health, performance, and security issues, plus saved configurations, an inventory database, and standardized reports that simplify audits and capacity planning.

• Around-the-clock remote monitoring continuously watches your network and devices for events, thresholds, and anomalies, with automatic data correlation and prompt alarm notifications to support teams for faster recovery.
• Proactive and managed by experts a dedicated team monitors, analyzes, and responds to issues before they impact operations, reducing downtime and keeping critical services online.
• Operational software updates and upgrades stay current with the latest features, security patches, and performance improvements to preserve compatibility with evolving environments.
• Advanced parts replacement and rapid service includes Next Business Day advance parts replacement, depot-based logistics, and streamlined escalation to ensure rapid recovery when hardware components reach the end of their service life.
• Real-time visibility and centralized control through Extreme Networks' Managed Services Gateway and NetworkControl Center (NCC) provides health, performance, and security status, plus saved configurations, an inventory database, and standardized network reports for audits and optimization.

Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS – Extended Service

• Service scope Extended 12-month coverage for Covered Products, designed to deliver predictable total cost of ownership and consistent productivity.
• Monitoring capabilities Comprehensive remote monitoring of network devices and infrastructure with continuous detection of events, thresholds, and anomalies; automated correlation and predefined alarm flow.
• Alerting and response Alarm notifications are delivered to support teams to enable prompt remediation and faster recovery paths; escalation is streamlined to minimize downtime.
• Customer-initiated maintenance Supports requests initiated by the customer, including software updates, configuration changes, or hardware replacements, ensuring issues are addressed before they impact operations.
• Software updates and upgrades Regular Operational Software updates and upgrades help preserve feature parity, security, and compatibility with evolving environments.
• Parts replacement Advanced Next Business Day parts replacement option minimizes downtime; depot-based logistics ensure rapid recovery and efficient handling of components lifecycle.
• Real-time visibility Access network health, performance, security status, saved configurations, and an inventory database via the Managed Services Gateway and NetworkControl Center (NCC).
• Standardized reporting Clear, auditable reports support capacity planning, optimization, and governance needs.
• What you receive A complete service solution combining remote monitoring, expert support, software maintenance, and proactive hardware lifecycle management for a seamless operating environment.
• SKU reference 48040 (as indicated by the service title), linking the coverage to the specific product set and scope of support.

How to install Extreme Networks ExtremeWorks Managed Services MonitoringPLUS – Extended Service

• Coordinate with your Extreme Networks account team to enable MonitoringPLUS Extended Service for the intended environment and confirm the scope of Covered Products.
• Provide access to the devices and, if applicable, deploy or connect the Managed Services Gateway to establish real-time visibility into network health, performance, and security.
• Sign in to the NetworkControl Center (NCC) to link your devices, configure saved configurations, and verify inventory data and reporting templates.
• Set up alert preferences, escalation contacts, maintenance windows, and any customer-initiated maintenance requests (software updates, configuration changes, hardware replacements).
• Review onboarding details, confirm coverage, and begin proactive monitoring. Your expert service team will start collecting telemetry, applying predefined alarm flows, and delivering insight through standardized reports.

Frequently asked questions

• Q: What does ExtremeWorks Managed Services MonitoringPLUS – Extended Service include?

  A: It provides continuous remote network monitoring, expert technical support, regular Operational Software updates and upgrades, advanced Next Business Day parts replacement, and centralized visibility via the Managed Services Gateway and NCC, all backed by 12-month coverage to ensure predictable performance and budgeting.

• Q: How long is the service term?

  A: The service is a 12-month extended subscription, delivering consistent care and predictable total cost of ownership for Covered Products.

• Q: What is the role of the Managed Services Gateway and NCC?

  A: The Gateway offers real-time visibility into network health, performance, and security, while the NetworkControl Center (NCC) provides centralized access to saved configurations, inventory data, and standardized reporting to support audits and optimization.

• Q: What happens if a hardware issue occurs?

  A: The service includes advanced parts replacement with Next Business Day delivery and depot-based logistics to minimize downtime and ensure rapid recovery when hardware components fail or reach end of life.

• Q: Can I request software updates or hardware changes outside of scheduled maintenance?

  A: Yes. The service supports customer-initiated maintenance requests, including software updates, configuration changes, or hardware replacements, to address issues before they impact operations.

• Q: How does the monitoring help reduce downtime?

  A: Continuous detection of events and anomalies, automated data correlation, and prompt alarm routing to expert support enable faster problem resolution, proactive maintenance, and minimized operational disruption.

• Q: Who benefits from MonitoringPLUS Extended Service?

  A: Enterprises relying on Extreme Networks infrastructure seeking proactive care, predictable budgeting, enhanced security posture, and streamlined management through centralized visibility and standardized reporting.