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Description
High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social CommerceTwitter, smartphones, and self service kiosks are taking over, and tech savvy business dealings are no longer an advantage they're a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i. e., what hasn't changed), the high tech tools that could give you a customer service advantage, and the systemic social shifts that are changing your
Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they're a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i.e., what hasn't changed), the high-tech tools that could give you a customer service advantage, and the systemic social shifts that are changing your customer's expectations of the way you do business. You'll learn inside secrets of wildly successful customer service initiatives, from internet startups to venerable brands, and how to turn casual customers into fervent supporters who will spread the word far and wide--online and off. High-Tech, High-Touch Customer Service does this by teaching readers the six major customer trends and what they mean for business; the eight unbreakable rules for social media customer service; how to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums; how to understand and leverage the rising power of self-service; and how to build a company culture that breeds stellar customer service.With special features including lessons from the latest newsworthy customer service blunders, you'll be equipped to retool old-fashioned customer service and turn time-strapped, screen-addicted, value-savvy, and socially engaged critics into fervent loyal customers who help your business thrive.Binding Type: Paperback
Publisher: Amacom
Published: 05/23/2012
ISBN: 9780814439319
Pages: 208
Weight: 0.63lbs
Size: 9.00h x 6.00w x 0.44d
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4.1 ★★★★★
Based on 239 reviews
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Product Reviews
★★★★★ 1
Not impressed
Color: Beige, Size: 21.5"- 1 Panel
Very flimsy but does the job intended
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Reviewed in the United States on May 27, 2026
★★★★★ 3
Fair
Color: Black, Size: 88"- 4 Panel
Fair product. Very cheap quality.
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Reviewed in the United States on August 10, 2025
★★★★★ 5
Sturdy and Easy to Move
Color: Black, Size: 132"- 6 Panel
This 6 ft black partition on wheels is exactly what I needed to divide space without sacrificing style or stability. It’s sleek, professional-looking, and blends in well with any environment—from office spaces to home studios.
The build quality is impressive—very sturdy and doesn’t wobble at all once it’s in place. The wheels glide smoothly and lock securely, making it easy to reposition or keep stationary as needed. Assembly was quick and straightforward, with all parts clearly labeled.
Overall, this partition is a perfect combination of functionality and design. Highly recommend it if you need a durable, mobile room divider that looks great and performs even better.
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Reviewed in the United States on August 4, 2025
★★★★★ 5
Nice once put together.
Color: Black, Size: 88"- 4 Panel
I really enjoyed these ones. They got put up, putting them together was a two-man task and not very easy at all. They work really good. They're very heavy duty. You can hang things on them. I kick mine out of the way and they work like a charm!
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Reviewed in the United States on November 2, 2025
★★★★★ 5
Very Happy!
Color: Black, Size: 8 Panel
I needed an affordable way to add privacy to my porch due to a neighbor. Not only did this come in faster than expected, it was perfect. I needed more height and easily found a way to add it to this panel. Im very happy with the product and shipping speed, thank you!
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Reviewed in the United States on December 20, 2025